Ops, marketing, finance, support — they have the same kind of repetitive, automatable work. But every useful agent seems to need an engineer to set it up, so they’re stuck filing tickets and waiting in line.
Quietly, every day:
Someone in ops needs one number from the database. So they file a ticket, wait three days, and make the call without it.
Every Monday the same report gets built by hand — copy, paste, reformat, repeat. Two hours a week nobody chose to spend.
Marketing found a workaround: paste the customer list into a personal ChatGPT tab. It works. It’s also completely outside anything you can see.
The asks that could be automated keep landing in the engineering backlog — behind the roadmap, forever. So they never happen, and the busywork stays manual.
The one person who knew the spreadsheet left. Now nobody can run the thing the whole team depends on.
Every team has automatable work — they just don’t have a way in that doesn’t route through engineering. Give them one, and the queue empties itself.
Nori lives in Slack. Anyone on any team can mention @nori, describe what they need in plain words, and get it done — no code, no ticket, no waiting on engineering.
No code, no scripts. Whoever needs the work describes it in Slack, and the agent handles the rest.
Ops, finance, marketing, support — the same @nori, the same simple ask. The engineering backlog stops being the bottleneck.
Everyone gets the same guardrailed setup, so “an agent for the team” doesn’t turn into fifteen unmanaged tools.
And opening this up doesn’t open you up. Every request — from every team — runs in one environment you can see and scope, on your own model keys with zero markup. The whole company gets faster without the data sprawl or the runaway bill.
One request in Slack — from any team. Nori picks it up, works in a governed session, and ships the result back.
No onboarding, no new login, no engineer in the loop. Whoever needs the work mentions @nori in Slack, says what they need, and it gets done.
Just @nori. It ships.